Terms and Conditions of All Bookings:
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THE CONDITIONS OF YOUR ACCOMMODATION BOOKING ARE: 1. Your
Accommodation is to be used for holiday/corporate purposes only. All bookings
are arranged for the dates you have requested and taken in good faith by Stephanie,
but may be subject to change prior to the commencement of the booking. All
advance deposits are to be made at the time of booking, (bookings of 1 week
or less, 1st night’s tariff paid, bookings for more than 1 week
the first weeks tariff paid), all balances paid on day of arrival.
Allocated accommodation may be changed at our discretion. We reserve the
right to cancel any booking should anything arise, which in our opinion
absolutely renders the booking impractical. In any event, we shall notify you
as soon as possible and do our best to arrange similar accommodation with
bedding to match original numbers of people booked, failing which all deposit
monies paid will be refunded, but no other claim, right or action or demand
shall exist in or be made by either party. 2.
These services are offered in good faith at the time of booking. Should
circumstances outside of our control prevent delivery of the booked
accommodation, we will make all reasonable endeavours to source equivalent
services at the agreed price and any liability is limited to refunding of
amounts paid. 3. Your
Accommodation should be available after 2.00pm and is to be vacated by 10am
on the day of your departure, unless prior arrangements have been made and a
late checkout fee paid. 4.
In accordance with health authority regulations, dogs and pets are strictly
not allowed under any circumstances. 5. The
maximum number of persons (including children) permitted to occupy the booked
accommodation will form part of the booking contract and will be nominated
when you make your booking. Overcrowding and extra guests will be allowed
with prior arrangements made at an extra charge. 6. All
cancellations must be in writing and are subject to a cancellation fee. No
refund of any unused portion of a confirmed booking will be made. Travel
insurance is recommended particularly for high-cost bookings. 7. Please
contact Stephanie at the Bed and Breakfast on day of arrival for key
allocation during our business hours 9am-9pm daily, and registration upon
arrival is required to be effected by the guest with driver's license/photo
ID and credit card details provided. If you intend to arrive after hours,
please notify the office for book in procedure. 8. No
liability is accepted for any injury, debt, damage, loss, delay, expense or
inconvenience caused directly or indirectly by circumstances beyond our
control. 9. No responsibility is taken
for guests personal property left on, in or near the premises whilst staying
at Stephanie’s, or left after departure. This extends to acts of
nature, fire, theft and pest. All care must be taken to protect the
accommodation and your personal belongings whilst you are accommodated. Doors
and windows at the premises should be secured at ALL times. Postage costs
will be payable if staff are required to collect/return items left by guests.
All lost property will be retained for a period of 45 days, after which it
will be disposed of if not claimed. 11. All
accommodation is for residential or corporate purposes only. Functions,
parties and extra guests are STRICTLY NOT ALLOWED and PENALTIES APPLY. Any
type of function, party or get-together will incur a MINIMUM non-negotiable
function fee of $500 and immediate eviction will occur without refund of any
balance of an unused stay. Please note that any local disturbance outside your
accommodation is not our responsibility, we recommend if it continues to be
unreasonable or late hours, to refer the matter onto police, please call 000. 12. In occupying
your booked accommodation, if nuisance or annoyance to neighbouring or
adjoining occupiers is determined by Stephanie you could be terminated
immediately and the full security deposit forfeited and any costs incurred
following misuse of the property will be payable by you and/or charged
against the credit card tendered. 13. As the
guest you will be responsible for damage to the property or premises or loss
of or damage to any items at the property, including but without limiting the
generality of the foregoing, floors, walls and floor coverings, furniture and
fittings, kitchen utensils, crockery, glassware, cutlery and the guest will
pay to Stephanie’s, the full cost of replacement or repair of any such items
damaged or lost. All damage, breakages or losses are to be reported to Stephanie
immediately. All furniture and equipment must be left in the premises as
originally found. These damages will automatically be charged to the
clients holding credit card. 14. Guests
will be responsible for costs incurred for TV/DVDs which have been detuned by
guests or by the attachment of electronic devices, play stations etc. Inclusive of missing
remotes controls. 15. Guests
are responsible for the safekeeping and replacement of accommodation keys.
Duplicate keys are not always available, however if an additional key is
required this must be pre-arranged with management and a $25 key bond
applies. Guests requiring a key from Stephanie after office hours will be
charged a minimum service fee of $25-00. Lost keys will incur a charge
and in some cases lock smith fees to replace the lock for security. 16. To avoid
an extra cleaning fee of $100 guests are required to leave the premises neat
and tidy. Any spillages, fridge, and kitchen benches must be wiped, dishes
washed, dried and put away clean, BBQ cleaned if messy, and all garbage must
be wrapped and placed in the garbage bin provided. The property must be
vacated on time (penalty fees apply without arrangements) and secured with
windows & doors locked. All keys must be returned to our office immediately
after vacation or left in the same place of initial collection of the
premises. 17. All of
Stephanie’s Accommodation has a strictly NO SMOKING policy, a $100 fine
applies. 18. Upon departure of the property, during
your stay and at the end of your booking, please ensure all appliances,
lights and heating/cooling are turned off or charges apply. Stephanie
provides guests utilities as most of this is included in the nightly rate
however "Fair Use Policy" applies. 19. Extending
your stay should be made prior to your departure and can only be accepted
when the previous occupation has been satisfactory to Stephanie and the
property is still available. 20. In some cases Stephanie
may wish to upgrade you to differently configured accommodation. In this case
your original booking conditions will still apply i.e. sold as 1, 2 or 3
bedroom, if you vary from this please understand there will be additional
charges for additional bedrooms used. 21. Any
printed, written or verbal description of the booked Accommodation by Stephanie
or an employee is made in good faith and to the best of our knowledge;
however no responsibility for misrepresentation, errors or omissions can be
accepted. All courtesy will be given on genuine dissatisfaction. Any
information or terms and conditions contained in related websites are subject
to alteration without notice. |